Return Policy

We at Gripa Thanks to our all Customer��s who purchase the product or service with us on Our Web Portal ��gripa.in.��(Referred to as Gripa Brand & GRIPA IT SOLUTIONS AND CONSULTING LLP). This Page is Dedicated for the Gripa Loving Customer��s who raise the ticket for the refund request for any reason, So Please read our Cancellation or Refund Policy about your Rights & obligations as our customer in respect of any service or products associated with Gripa.

We at Gripa always provide to you better customer experience & quality of service every day, but due to any reason or situation we are unable to deliver to your service which you purchased from us, then you are eligible for the Refund subjection to be in following cases:

1) The Refund can be only eligible if there is a definite event about the purchase of service only from Gripa web portal or app or through any other way.

2) In the case of full payment or partial payment of service by any client & after that due to change of mind place a refund request, then refund request can only be approved if refund request reason is genuine and judge by Gripa senior management team.

3) if the customer withdraws his application from the Gripa team due to any external factors like ( Govt Web Portal��s or server issue or Rejection from MCA), the customer are not entitled to the refund.

4) if the customer application is pending on the government officer��s part or approval stage or any dealy from the government side, the customer is not entitled to the refund.

5)  if the customer raises refund request after the completion of service by Gripa, then the customer is not entitled to the refund in any situation.

6) if in the case customer is not responsive on documentation part & same has been initiated via email or any form of communication stating that the work has been started by the Gripa team and pending on client part then the customer is not entitled to the refund in any situation.

Refund Amount :
We at Gripa Charge the 2 types of fee on each service :
#1 Government Fee
#2 Professional Fee
So we are responsible for refunding only the Professional Fee & part of government fee which is not spent on the service.

Exchange of Service :
We accept the Exchange of service when the customer is not entitled to the refund & work not started by Gripa team. The exchange of service will be the sole discretion of the Gripa management team.

Refunds Process :
if Gripa Technologies Private Limited has approved the Refund request then the customer will get the Refund after the deduction of the Payment Gateway Fee ( 1.9% on Debits Cards or UPI & 2% on Credits Card or Net banking) via 2 ways �C

1) Via IMPS & NEFT �C Its takes min 4-5 days to credit your bank account ( provide us bank account number & ifsc code for the same).
2) Via Instamojo Gateway �C Its takes min 10-12 days to credit your bank account.

Late or missing refunds :
if you have not received any kind of refund after approval in next 25 days then first check your bank account statement with keywords like ��Gripa refund�� or ��Instamojo.�� after that, please contact to your credit card or bank.

If you��ve done all of this and you still have not received your refund yet, please contact us at itsolutions@gripa.in

CONTACT INFORMATION

If you have any questions or comments about these our Terms of Service as outlined above, you can contact us at:

GRIPA IT SOLUTIONS AND CONSULTING LLP
B113, Basement, Block B, Noida Sector 64, Noida, 201301, Uttar Pradesh, IN
Email : itsolutions@gripa.in